Bookings and payment
Athaazham supper clubs are intimate, ticketed dining experiences with limited seating available.
Your booking is confirmed once full payment has been successfully received. Tickets are valid only for the date and event specified at the time of booking.
Please review your booking details carefully before completing your purchase. By proceeding with payment, you confirm that the details provided are correct.
Payment is processed securely through Stripe at the time of booking. The applicable ticket price is charged immediately.
Children: Children aged 6–14 are charged £19.99 at the current launch price and each child counts as one ticket/seat toward the event capacity. Children under 6 dine free and do not count toward the ticket capacity. Please include the names of all children, including children under 6, in the guest names field during Stripe checkout. At least one adult must be included in every booking.
In the unlikely event that all available seats are booked by other guests while your payment is being processed, we will be unable to fulfil your booking. In this instance, your payment will be refunded in full automatically.
Your place is confirmed once payment has been successfully processed and you have received a booking confirmation email.
Cancellations, transfers and refunds
As a new supper club, Athaazham relies on confirmed bookings to plan each evening and keep our events sustainable. We understand that plans can change, and we genuinely wish we could offer the flexibility that every guest would ideally like. However, we’re not quite at that stage yet, although we hope to get there very soon with your continued support.
Cancellations made more than two weeks before the event can be fully refunded or transferred to another Athaazham event.
Cancellations made between one and two weeks before the event can be transferred to another Athaazham event.
Unfortunately, cancellations made within one week of the event are non-refundable. Where possible, we may also try to resell your place. If we’re able to successfully resell your ticket, we’ll be happy to offer you a place at a future Athaazham event, at our discretion.
In any of these cases, you’re welcome to transfer your ticket to another person, provided you let us know in advance and share the new guest’s name, along with any relevant dietary or allergy information.
Bookings close at 11:59 pm before the two full preparation days leading up to each event, so we can finalise preparations and create the full-table experience Athaazham is designed around. If we do not have enough bookings by then, we may unfortunately need to cancel the event. In this case, you are entitled to a full refund or your booking can be transferred to a future Athaazham event, and we’ll work with you to find a suitable date.
Thank you for understanding and for supporting a small independent supper club. ❤️
Your conduct
Athaazham suppers are intimate gatherings hosted in our private home, and we want every guest to feel comfortable, welcome and at ease. We kindly ask that everyone arrives on time and treats our home, your host and fellow guests with the same care and respect we hope to share around the table. During the evening, we may occasionally make a small request to help the supper run smoothly, and we appreciate your understanding.
Please arrive at the time stated on your booking. As our suppers are hosted dining experiences, courses are served at set times so that everyone can enjoy the evening together. For this reason, we may not always be able to delay a course for late arrivals or repeat a course once it has been served.
Dietary requirements & allergies
Please let us know about any dietary requirements or food allergies when making your booking.
We will do our best to accommodate dietary requirements where possible. Due to the nature of our food preparation and the use of domestic kitchens, we cannot guarantee an entirely allergen-free environment.
If you have a severe allergy, please contact us before booking so that we can discuss whether we can safely accommodate you.
Complaints
Please contact us at [email protected]. We aim to acknowledge complaints within two working days and provide a substantive response within 14 days where reasonably possible.
Your statutory rights
Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including your statutory consumer rights.
Contact
If you have any questions about your booking, cancellation, dietary requirements or allergies, please contact us at [email protected].