Bookings and payment
Athaazham supper clubs are intimate, ticketed dining experiences with limited seating available.
Your booking is confirmed once full payment has been successfully received. Tickets are valid only for the date and event specified at the time of booking.
Please review your booking details carefully before completing your purchase. By proceeding with payment, you confirm that the details provided are correct.
Payment is processed securely through Stripe at the time of booking. The full ticket price is charged immediately.
In the unlikely event that all available seats are booked by other guests while your payment is being processed, we will be unable to fulfil your booking. In this instance, your payment will be refunded in full automatically.
Your place is confirmed once payment has been successfully processed and you have received a booking confirmation email.
Cancellations, transfers and refunds
If you are no longer able to attend, please let us know as soon as possible.
As places are limited and food is purchased and prepared in advance based on confirmed bookings, tickets are generally non-refundable once purchased.
If you are unable to attend, you may transfer your ticket to another person, provided you notify us in advance and provide the new guest’s name, along with any relevant dietary or allergy information.
Where possible, we may try to resell your place. If your ticket is successfully resold, we may, at our discretion, offer you a refund or credit towards a future Athaazham event.
Please note: Athaazham supper events take place on a specific date. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cancellation right that generally applies to online purchases does not apply to leisure services provided on a specific date (Regulation 28(1)(h)). Accordingly, refunds are subject to the cancellation and transfer policy set out above.
If you need to change the name on your booking or transfer your ticket to another guest, please contact us at [email protected] as soon as possible.
We cannot guarantee that dietary requirements can be accommodated where changes are made shortly before the event.
We reserve the right to make reasonable changes to the menu or event arrangements where necessary.
If we need to cancel an event, we will contact all affected guests and offer either:
- a full refund of the ticket price; or
- the option to transfer your booking to another Athaazham event.
We will not be responsible for additional costs incurred by guests, such as travel or accommodation, so we recommend making arrangements accordingly.
Your conduct
Athaazham suppers are intimate gatherings hosted in our private home. We ask all guests to arrive on time and to treat the host, their home, and fellow guests with care and respect. Please follow any reasonable requests made by your host during the evening.
Please arrive at the time stated on your booking. As the supper is a hosted dining experience, courses are served at set times and we may not be able to delay the service for late arrivals or repeat courses that have already been served.
Dietary requirements & allergies
Please let us know about any dietary requirements or food allergies when making your booking.
We will do our best to accommodate dietary requirements where possible. Due to the nature of our food preparation and the use of domestic kitchens, we cannot guarantee an entirely allergen-free environment.
If you have a severe allergy, please contact us before booking so that we can discuss whether we can safely accommodate you.
Complaints
Please contact us at [email protected]. We aim to acknowledge complaints within two working days and provide a substantive response within 14 days where reasonably possible.
Your statutory rights
Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including your statutory consumer rights.
Contact
If you have any questions about your booking, cancellation, dietary requirements or allergies, please contact us at [email protected].