What we collect
When you book with us, we may collect your name, email address, telephone number, the names of guests included in your booking (including children), booking details and dietary or allergy information.
If you choose to join our mailing list, we will also collect your email address and your consent to receive updates about future Athaazham events.
How we use your information
We use booking information to take steps at your request and perform our contract with you. This includes processing the booking, applying adult/child pricing, planning for declared children, sending confirmations, providing event information and responding to booking changes. We use payment, transaction and accounting information to comply with legal, tax and record-keeping obligations.
We may use limited contact and booking information where necessary for our legitimate interests in operating, protecting and improving Athaazham, provided those interests are not overridden by your rights.
We send marketing messages only where you have opted in or where another lawful basis applies. You can withdraw marketing consent at any time.
We do not sell your personal information.
Dietary and allergy information
Allergy information will be treated as special-category personal data. We ask you to provide it only so that we can assess requests and prepare and serve the meal as safely as reasonably possible.
When you submit dietary or allergy information, you confirm that you have permission to provide information about any other guest included in your booking and expressly consent to our processing it for this purpose. You may withdraw that consent, but doing so can affect whether we are able to accommodate the booking safely.
We cannot guarantee an entirely allergen-free environment. Guests with severe allergies should contact us before purchasing a ticket.
Payments
Payments are processed securely by Stripe. Athaazham does not see or store your full card details.
Who we share your information with
We may share relevant information with our payment, booking, email or website providers where necessary to provide our services. These providers only process information for the purposes for which it is provided.
How long we keep your information
We keep booking and financial records for as long as necessary to meet our legal, accounting and tax obligations.
Dietary and allergy details are kept only for as long as reasonably necessary for the event, any immediate follow-up and the handling of a concern or claim, unless a longer period is required by law.
Marketing information is kept until you unsubscribe or ask us to remove it.
Your rights
Under UK data-protection law, you have rights over your personal information, including the right to request access to, correction or deletion of your data in certain circumstances.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email, or contact us at [email protected].
Cookies
We use only necessary cookies required for the website and payment process. If we introduce analytics or other non-essential cookies, we will update this notice and obtain consent where required.
Contact and complaints
To ask a privacy question, exercise a right or withdraw consent, email [email protected].
We will try to resolve concerns directly. You also have the right to complain to the UK Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk.